Privacy Policy
At Lua, we are committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the laws of the United Arab Emirates (UAE).
1. Information We Collect:
- Personal Information: We may collect personal information such as name, address, email address, phone number, and payment details when you make a purchase or create an account on our website.
- Automatically Collected Information: We may collect non-personal information automatically, including your IP address, browser type, device information, and browsing behavior on our website through cookies and similar technologies.
2. Use of Information:
- Personal Information: We use personal information to process your orders, communicate with you, provide customer support, and improve our services.
- Automatically Collected Information: We use non-personal information for website analytics, marketing analysis, and to enhance your browsing experience.
3. Information Sharing:
- We do not sell, trade, or rent your personal information to third parties for marketing purposes.
- We may share your personal information with service providers and business partners who assist us in operating our website, processing payments, and delivering orders.
4. Data Security:
- We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- However, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.
5. Your Rights:
- You have the right to access, update, or delete your personal information. You can do so by logging into your account or contacting us directly.
- You may also unsubscribe from marketing communications at any time by following the instructions provided in the emails.
6. Children's Privacy:
- Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information.
7. Changes to this Privacy Policy:
- We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you have any questions or concerns about our Privacy Policy or practices, please contact us at +971585318331.
Last Updated: 19 march 2024